Effective Date: 02/05/2025
1. Introduction Welcome to Nadia Lettings (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our property letting services.
2. Information We Collect We may collect and process the following types of personal data:
Personal Identification Information: Name, address, phone number, email address.
Financial Information: Bank details, payment information, credit history.
Identity Verification: Passport, driving licence, utility bills, proof of income.
Property Information: Details related to your rental property, tenancy agreements, and maintenance requests.
Communications: Correspondence via emails, phone calls, or other methods.
3. How We Collect Your Information We collect your data through various methods, including:
Direct interactions (e.g., when you contact us, apply for a tenancy, or use our services).
Third-party sources (e.g., credit reference agencies, referencing companies, and publicly available records).
Automated technologies (e.g., website cookies and analytics tools).
4. How We Use Your Information We use your personal data for the following purposes:
To provide and manage our property letting services.
To conduct tenant referencing and credit checks.
To process rental payments and financial transactions.
To comply with legal and regulatory obligations.
To communicate with you about tenancy matters and property maintenance.
To improve our services and customer experience.
5. Legal Basis for Processing Your Data We process your data based on one or more of the following legal grounds:
Contractual Necessity: When processing is necessary for the performance of a contract (e.g., tenancy agreement).
Legal Obligation: When required to comply with legal obligations (e.g., anti-money laundering regulations).
Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights do not override these interests.
Consent: When you have given explicit consent for specific processing activities.
6. Data Sharing and Disclosure We may share your personal data with:
Landlords, tenants, and guarantors where necessary.
Credit reference agencies and tenant referencing companies.
Property maintenance contractors and service providers.
Legal and regulatory authorities where required by law.
IT service providers who assist in managing our systems.
We do not sell or rent your personal data to third parties.
7. Data Retention We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Generally, tenant records are retained for up to six years after the end of a tenancy.
8. Your Rights Under data protection laws, you have the following rights:
The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to request erasure (subject to legal requirements).
The right to restrict processing.
The right to data portability.
The right to object to processing.
The right to withdraw consent at any time.
To exercise your rights, contact us using the details below.
9. Security of Your Data We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse.
10. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to enhance user experience and collect analytics. You can manage cookie preferences through your browser settings.
11. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Nadia Lettings
88 Peter Borough Road London SW6 3HH
nadialettings@gmail.com
+44947392955
12. Updates to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Please review this page regularly for updates.